Frequently Asked Questions: Telecommunications
#01: I don't have a phone in my [new] office. How do I get one?
If you are an existing Faculty/Staff and were reassigned to a new office, you can "take your phone with you" to your new location and keep the same extension number. Send an email to the UTEP Helpdesk helpdesk@utep.edu to let them know of your new office location so that they can update Directory information for 911 compliance. Also let your Web Liaison know of your new office location so that your Faculty/Staff page can be updated accordingly. Update your Digital Measures with your new extension number.
If you are a new hire and there is a phone in your office, contact your department/program's Administrative Assistant so that they can assist you in getting it reactivated/reprogrammed with a [new] extension number by contacting the Helpdesk. If there is no phone in your office and you need one for instructional/institutional purposes, your department/program must purchase one for you.
#02: I got a new office and there are all these "AVAYA" boxes. What do I do with them?
Please contact the College's Technology Personnel so that they can pick them up for you. They are old technology that is currently being collected by UTEP's Telecommunication Infrastructure .
#03: I need to connect a new network item (computer, printer, etc.) in my office but there are no more network ports. What do I do?
Please contact the TIM to coordinate the installation of a new port with UTEP's Networking. If this cannot be accomplished, there may be wireless options as a solution.
